FAQs
My Account
- Click the account icon at the top right of the page.
- Click the "Create an account" link at the bottom of the form.
- Complete the required fields and click "Create Account" button.
Rest assured, your information is always kept private and never sold to other companies. For more details, please review our Privacy Policy.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Order Status
You'll receive an email once your order has shipped titled "Your Order is on the way", containing your tracking link. Alternatively, you can track your order on our 'Shipment Tracking' page.
Login to your account to track your order status. If you order displays your package tracking number, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "Delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Digital Gift Cards
You will receive an email with a unique gift card code. You can send it to someone else, schedule a future delivery date, or enter your own email if you are buying it for yourself.
Gift cards are redeemable only on the Nitecore Australia online store at nitecoreaustralia.com.au.
Yes. Partial redemption is supported. Any remaining balance stays on the card until it expires.
Yes. You can apply multiple gift cards at checkout.
For 3 years from the date of issue. The expiry date is shown in your gift card email.
No. Gift cards are not reloadable.
No. Gift cards cannot be exchanged for cash, except where required by law. They also cannot be used to buy other gift cards.
Please treat gift cards like cash. If your code is lost, deleted or stolen, we’re unable to replace or refund value once issued. If you’re the original purchaser and still have your order confirmation, we can resend the original gift email to the purchaser’s email address. Resending does not recover any value that has already been used.
Use the balance link in your gift email, apply the code at checkout to view remaining value, or check via your account.
Refunds for eligible returns are credited back to a gift card. If you paid with a gift card and another method, we refund to the original gift card first, then the remainder to the other payment method.
Yes. You can choose a future send date at checkout. We aim to send on that date, however email delivery depends on external mail providers. Please allow a 24-hour window either side of your selected date. If the email has not arrived after that window, check spam and contact us so we can resend or update the recipient email.
International Shipping
- We currently only ship in Australia.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment.
