Nitecore Australia – Returns & Refunds Policy

At Nitecore Australia, we are committed to delivering high-quality products and outstanding customer service. If your purchase is not suitable or you experience any issues, our returns process is designed to be clear, fair, and customer-focused.

1. Return Eligibility & Timeframes

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

All return requests must be approved before sending any items back.

Please contact us at [email protected] for return authorisation.

Once approved, returned items must be received within 15 days.

2. Order Checks on Delivery

Please check your order immediately upon delivery.

You must notify us within 10 days of delivery if you encounter any of the following:

  • Missing items

  • Items damaged in transit

  • Defective items

  • Incorrect size, colour, or model

3. Condition of Returned Items

To qualify for a refund:

  • Items must be in resellable condition.

  • Packaging must be intact and unmarked.

  • Products must be the same item in the same condition as originally shipped.

4. Change-of-Mind Returns

We accept change-of-mind returns for items that meet the following criteria:

  • Returned within 30 days

  • Unused, unopened, and resellable

Return shipping for change-of-mind returns is the customer’s responsibility.

If your order qualified for free shipping, the original outbound shipping cost will be deducted from your refund.

Restocking Fee

A 25% restocking fee applies to non-defective items.

Items returned with packaging opened, tampered with, or unsuitable for resale may incur additional deductions.

5. Faulty, Incorrect, or Damaged Items

If your product is faulty, damaged, or incorrect:

  • Our team will assess the issue and provide return instructions.

  • Items approved for return must not be modified or altered.

Shipping

Return shipping for faulty or incorrect items is covered by Nitecore Australia.

Refunds for discounted purchases will reflect the discount applied at checkout.

Please contact us at [email protected] for return authorisation.

6. Refund Method

Refunds will be processed once returned items are inspected and approved.

Orders paid with a gift card will be refunded back to a gift card.

Original shipping costs are non-refundable unless the item was faulty or incorrect.

7. Return Authorisation Required

All returns must be approved before sending items back.

Unauthorised returns may be refused.

To request approval, contact:
[email protected]

8. Need Help?

Our customer support team is here to assist with any questions about returns, product issues, or your order.

We are committed to providing exceptional service and ensuring your experience with Nitecore Australia is positive.